Last updated: 1st October 2025

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Coach House Creations (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

Who we are

Coach House Creations
Email: vince@coachhousecreations.com

 

Data we collect

• Personal details (name, email, phone, billing/shipping address)

• Order information (products, personalisation text, payment details – processed securely by our payment provider)

• Website usage (cookies, analytics, IP address, browser type)

 

How we use your data

• To process and deliver your orders

• To manage payments, fees, and charges

• To provide customer support and respond to queries

• To send marketing (only if you’ve opted in)

• To improve our website and services

 

Legal basis

We process your data based on:

• Contract (to fulfil your order)

• Legal obligation (tax, accounting)

• Legitimate interests (analytics, customer service)

• Consent (marketing emails, cookies)

 

Sharing your data

We only share data with:

• Payment providers (e.g. Stripe, PayPal)

• Delivery partners (e.g. Royal Mail, couriers)

• Website hosting and analytics providers

We never sell your data.

 

Data retention

We keep order records for up to 6 years (legal requirement). Marketing data is kept until you unsubscribe.

 

Your rights

You have the right to:

• Access, correct, or delete your data

• Object to processing or request restriction

• Withdraw consent for marketing

• Lodge a complaint with the ICO (www.ico.org.uk)

Contact us at vince@coachhousecreations.com to exercise your rights.